Thank you for shopping at Chunky Duck! We strive to provide you with the best possible customer experience. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Returns and Refunds Policy below to understand your rights and responsibilities.
Returns Eligibility
- We accept returns within 30 days from the date of purchase.
- The item must be unused, in its original condition, and with all original tags and packaging.
- Personalised or customised items cannot be returned unless they are faulty or damaged.
- We do not accept returns for sale or clearance items unless they are faulty or damaged.
Returns Process
To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us by email at hello@chunkyduck.com
Provide the following details when contacting us:
- Order number
- Reason for return
- Clear and detailed explanation of the issue
- Photographs (if applicable) showcasing the problem or damage
Our customer support team will guide you through the return process and provide you with the necessary instructions.
Please note that the customer is responsible for any return shipping costs unless the item is faulty, damaged, or incorrect due to our error.
Refunds
Once your return is received and inspected, we will send you an email notification acknowledging the receipt of the item.
If your return meets the eligibility criteria mentioned in section 1, we will process your refund.
Refunds will be issued in the original form of payment used for the purchase.
Please allow 7-14 business days for the refund to be processed and reflect in your account. The actual time may vary depending on your bank or credit card company.
If you haven’t received your refund within a reasonable timeframe, please contact our customer support team for further assistance.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the returns process outlined above and place a new order for the desired item separately.
Damaged or Faulty Items
In the rare event that you receive a damaged or faulty item, please contact our customer support team immediately.
Provide the required information mentioned in section 2.2, and our team will assist you in resolving the issue promptly.
We may request additional information or photographs to assess the damage or fault.
If the item is indeed found to be damaged or faulty, we will arrange for a replacement or issue a full refund, including any shipping charges.
Non-Returnable Items
The following items are non-returnable unless they are faulty, damaged, or incorrect due to our error:
- Personalised or customised items
- Sale or clearance items (unless faulty or damaged)
Change of Mind
We do not accept returns for a change of mind. Please consider your purchase carefully before placing an order.
Contact Us
If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our customer support team:
– Email: hello@chunkyduck.com
